Terms of Service

Effective date: 12 July 2026

Provider: Alvey Group Ltd (trading as Pest Intel)

1) Agreement

These Terms govern your access to and use of Pest Intel services, websites, and related support. By using the service, you agree to these Terms.

2) Business use

Pest Intel is designed for business/commercial use. You confirm that you have authority to bind your organisation to these Terms.

3) Accounts and access

• You are responsible for account credentials and access control in your organisation.
• You must keep login details secure and notify us of suspected unauthorised access.
• We may suspend access to protect service integrity or investigate misuse.

4) Subscriptions, billing, and renewals

• Paid plans are billed as stated at checkout and/or order form.
• Where applicable, subscriptions auto-renew unless cancelled before renewal.
• Cancellation takes effect at the end of the current paid billing period. Cancelling does not create a refund for the current period unless required by law.
• Fees are non-refundable except where required by law or explicitly agreed.
• Late/non-payment may result in restricted or suspended access.
• While an account is restricted for billing, the signed-in customer can still download retained records for its covered site; new checks and edits remain unavailable until access is restored.

5) Service scope

Pest Intel provides digital monitoring, logging, workflow, and reporting tools. Service features may evolve over time.

A new site purchase includes or separately charges for one standard starter monitoring kit as shown at checkout. The first annual purchase includes the applicable kit and UK delivery; monthly plans include a one-time kit-and-delivery charge. Subscription renewal does not include another hardware kit. Small, Medium, and Large plans support up to 20, 40, and 80 monitoring points respectively. A larger site plan is required before adding points above the purchased capacity.

The starter kit is for monitoring and guided response. It includes non-toxic monitoring bait and may include enclosed monitoring devices and unset traps. It does not include rodenticide, pesticide treatment, on-site installation, or contractor services.

Optional replacement monitoring packs are separate one-off purchases at the price shown in the signed-in app. They do not renew automatically and do not extend, restore, or replace the underlying site subscription.

Unless expressly stated in writing, Pest Intel does not itself perform on-site pest treatment services.

Pest Intel supports pest-monitoring records within the customer's wider safety and compliance arrangements. It is not a complete HACCP-based food-safety management system or a replacement for Safer Food Better Business, professional advice, competent pest-control services, or local-authority judgment. Use of the service does not guarantee compliance, an inspection outcome, or a food-hygiene rating.

6) Customer responsibilities

• Provide accurate site and operational data
• Use the platform in compliance with applicable laws and regulations
• Review outputs and apply professional judgment before acting
• Keep the wider food-safety management system current and retain Pest Intel records for a period appropriate to the nature and size of the business, its products, and applicable authority requirements
• Maintain appropriate internal safety/compliance procedures
• Follow the equipment instructions and the in-app guidance, keep devices away from children, pets, food, and other unsuitable locations, and inspect any armed trap at least daily
• Use a competent pest-control contractor where treatment, specialist assessment, or regulated pesticide use is required

7) Equipment, delivery, and returns

• You must provide a complete UK delivery address and contact details at checkout.
• We may use a delivery carrier to deliver the starter kit and provide tracking.
• You must tell us promptly if a delivery is missing, damaged, incomplete, or unsuitable for use.
• Returns, replacements, and refunds are handled in accordance with applicable law and any return instructions supplied with the order.
• Starter-kit contents may be replaced with functionally equivalent items where availability changes, without reducing the monitoring capacity purchased.

8) Acceptable use

You must not:

• Use the service for unlawful or harmful activity
• Attempt unauthorised access, reverse engineering, or security bypass
• Upload malware or malicious content
• Interfere with platform availability or other customers’ use

9) Data and ownership

• You retain ownership of your uploaded/customer data.
• You grant us rights to process that data only to deliver, secure, and improve the service.
• We may use anonymised/aggregated data for analytics and product improvement.

10) Confidentiality

Each party will protect confidential information disclosed by the other party and use it only for the purposes of the service relationship.

11) Availability and support

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance, upgrades, or third-party outages can affect uptime.

The service includes guided workflows and automated next-step guidance. Account and technical support are available through the published contact channels, but the subscription does not include a guaranteed human review queue or response window unless separately agreed in writing.

12) Warranties and disclaimers

To the extent permitted by law, the service is provided “as is” and “as available.” We do not guarantee that outputs are error-free or suitable for every operational decision without human review.

13) Liability limits

Nothing in these Terms excludes liability that cannot legally be excluded. Subject to that:

• We are not liable for indirect, incidental, or consequential losses.
• Our aggregate liability for claims related to the service is limited to fees paid by you in the 12 months before the event giving rise to the claim.

14) Term and termination

• These Terms continue while you use the service.
• Either party may terminate for material breach not remedied within a reasonable cure period.
• We may suspend/terminate for non-payment, misuse, or legal/regulatory reasons.

15) Changes to service or terms

We may update features, pricing, or Terms. Material changes will be communicated via website and/or account email.

16) Governing law

These Terms are governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales, unless mandatory local law requires otherwise.

17) Contact

Email: info@pestintel.co.uk

Account-support contact details are published in the service. Pest treatment and specialist site assessment remain the responsibility of the customer’s appointed pest-control contractor.

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